CUSTOMER'S FAQ
What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complain within 48Hrs of delivery along with photographs of the damage product and packaging. photographs of the damage product and packaging.and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
What is the Payment Mode for Refund?
It would remain the same as paid by you to Emafiya.com while placing an order less operational charges. operational Charges may vary from product to product and case to case. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product. I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well? Only the Product amount would be refunded as we do not refund the shipping charges paid by you.
What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, and once ascertained that the product was shipped in that condition, you may request a replacement at no extra cost within 7 days after delivery.
What is Exchange?
You can request an exchange for a product in a different size or color or variety. But you have to send the product item with invoice to us.
Exchanges are covered by the 30 Day Replacement Guarantee by us wherever applicable (not on special festive offers or discount goods)
Exchange is subject to availability of stock with us. If the product is out of stock, you will receive a credit note for the same from us.
When are Exchange / Replacement NOT possible?
There are certain scenarios where it is difficult for us to accept returns
- Return request is made outside the specified time frame.
- Product is damaged because of use or Product is not in the same condition as you received it.
- Defective products which are covered under the manufacturer's warranty for
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Items that are returned without original packaging or accessories.
- Products covered unders special deals or discounts.